Sunshine Coast Carpet One & Tiles Caloundra

  
 
 
 
  
 
 
 Sunshine Coast Carpet One & Tiles Caloundra
  
 19 Google reviews 
 
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 Lynn O 
 
362 days ago
 
 
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Great customer service with a smile
  
 
 
 
 
 
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 Anna Zhang 
 
604 days ago
 
 
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+7
In 2018, Carpet One installed carpet in our home. Within six months, the carpets in every room began rolling. Although Carpet One returned to address the issue, the problem resurfaced just two months later and has persisted ever since. Recently, I brought photos of the rolling carpet to the store, only to be told that the business was sold in 2020 and any installation issues should have been resolved within one year. They also informed me that any further fixes would be at my expense. I requested an inspection from the manufacturer, who determined that the issue was due to poor installation, not the product itself. As a consumer, I feel completely let down, caught between the retailer and manufacturer, with neither willing to take responsibility. My experience has been frustrating and disappointing. I strongly urge anyone considering purchasing from this store to think twice. Based on my terrible experience, I cannot recommend them.
  
 
 
 
 
 
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 Blaire Krefts 
 
641 days ago
 
 
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+17
This was a review I really didn't want to be leaving. After finding a vinyl flooring we liked here back in October, we paid a $4000 (50%) deposit on what we thought was going to be an entire house of flooring replacement. Only AFTER paying the deposit did we get told that there would be "possible extras" of floor skimming, coatings and other stuff that was possibly going to stretch our $8000 quote to over $15,000!!! To save ourselves the possible over-stretch of budget, we decided to only complete half the job and leave our carpeted bedrooms as is. We then were required to organize our own floor stripper and because carpet one only had floor layer who was on holiday at the time, we had to deal with dusty concrete flooring for 2 weeks until they could get the job done. During this time, we took advantage of the bare flooring and decided to patch, repair and repaint our house. We were initially told that the job would take three days to complete. The 1st day would be to skim coat the floor, then it would take two days to lay the vinyl. After the stripper took up the existing vinyl, the concrete was found to be in good condition and it was decided to be safe to forgo the skim coating and lay directly down. The job was scheduled to start on Monday 2nd December. Without any notice of time of arrival, the floor layers arrived at 7am. We had to rush to get the kids and dogs up and out of the house and sent them off to school with no brekky as they started pulling the kitchen doors off and we didn't want to be in their way. It was then, we were informed the job would only take one day. We thought great! We left the house for the day so the boys gould complete the job. We got a call around 2pm saying the job was done so they locked up the house and we made our way home. Upon arriving home, we were devastated! The house was left in a complete mess. There was barely any attempt to clean up the dust, there were marks all over our brand new walls, chips and holes taken out from the plaster and skirting boards, holes in the silicone, planks that had been sliced incorrectly yet still laid down, they had broken a mechanism on one of our doors and another sliding door would no longer open and we had brand new feature walls painted which also had dents and scratches... This was just to name a few things! Obviously, we immediately contacted carpet one via email with over 2 dozen photos. We didn't hear a single thing from them. The carpet layers contacted us the next day after carpet one had just forwarded them the emails and they admitted to the breaking of the door mechanism but denied everything else. They did however offer to re-silicone the flooring which they completed. Still, we did not hear a peep from carpet one....until the invoice for the remainder came in. They still tried to charge us for the skim coating of the floor which was not completed and there was no mention of any type of compensation or even an apology for the damages. They stated that they held no responsibility for the damages and this needed to be sorted through the floor layers...yet carpet one was the people who hired them and the collectors of the money! If I could leave zero stars, I would have, purely on the lack of accountability and absolute disregard for their customers who were spending a good amount of money with them. We were nothing but accommodating to all the constant changes in pricing, timings and poor communication and this is how we get treated in return? Absolutely disgusting. We were planning on using them to complete the remainder of the house but that definitely isn't happening....ever! We were warned previously by a neighbour not to use them but we were silly and didn't listen (because they were the only ones to have the flooring we liked). Save yourself the money and heartache and look elsewhere because they will cost you so much more in the long run.
  
 
 
 
 
 
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 Rae Gibson 
 
685 days ago
 
 
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I've had two experiences with this lot. First time I was told to expect a call for answers to my questions which couldn't be answered by the staff in store. No call. The second time I booked a measure and quote. Was told to expect a call to confirm. Call came and caller seemed hesitant and unsure if they could make it but confirmed the time, nonetheless. Then, of course, on the day of, they text to say they can't make it. So, if you expect professionalism and reliability, maybe look elsewhere.
  
 
 
 
 
 
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 Suzanne Macks 
 
793 days ago
 
 
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I needed new carpets in a hurry and these guys came through as nothing was too much trouble. Great response time, excellent communication and a quality finish. Adam the installer was super friendly and efficient. Thank you.
  
 
 
 
 
 
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 lee wilkinson 
 
1163 days ago
 
 
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Amazing range and fabulous service from a family owned business, thank you.
  
 
 
 
 
 
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 G F 
 
1247 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
A first-class experience for our family from start to finish. The showroom personnel are very knowledgeable and understood our requirements very well. They clearly explained the differences in natural/synthetic options, price estimates and helped us with colour matching. We were given a number of samples to take home to make our final decision.  A few days later, a representative arrived to do a measure and quote which we received the same afternoon, and once we decided to proceed and paid the deposit, our installation was promptly booked. The installer was fantastic in his professionalism and workmanship. The old and deteriorating carpet was cleanly removed without creating any dust issues, and the new lay was done amazingly fast. We chose a wool carpet (due to family allergies) with a premium underlay and are very happy with the decision. We highly recommend this store for competitive quality, value and full customer service.
  
 
 
 
 
 
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 Mark Elcock 
 
1298 days ago
 
 
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Good range and knowledgeable friendly staff
  
 
 
 
 
 
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 Jeff Taylor 
 
1395 days ago
 
 
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Great product range, excellent service,  pretty easy to park.
  
 
 
 
 
 
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 June Walker 
 
1608 days ago
 
 
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Great crew I would go back